-The customer has the right to cancel the reservation request at any time before completing the payment process based on the agreed upon cancellation policy.
-The customer has the right to modify the tourism program before traveling according to the amendment or cancellation policy, if possible.
-Prices do not include any services other than those mentioned in the reservation invoice (VOUCHER).
-Prices do not include any additional or personal services such as (early check-in or late check-out at hotels, tips, etc.).
-The offer does not need to be available in cases such as (seats and rooms run out, the number is full, the offer has expired, etc.).
-Prices and room availability are subject to change without prior notice unless reservation is confirmed.
-A multiple transfer fee or hourly rate applies when stopping outside the specified itinerary or itinerary.
-The passport must be valid for the duration of the trip (the validity of the passport must not be less than six months from the date of departure from the country.)
-It is the client's responsibility to obtain international medical insurance, and the company can provide medical insurance to the client as an added service.
-Masarat el Alam company is not responsible for modifying or canceling a travel trip due to the customer not completing the procedures required of him or other reasons related to the customer.
-All information mentioned in the reservation invoice (VOUCHER) such as room type, number of people, number of children, children’s dates of birth, and date of arrival
-Departure is the responsibility of the customer and any additional costs resulting from changing any of this information are borne by the customer without any responsibility on the part of the company
-For group tours: You must be committed to attending at the place and time specified for the gathering, as the company is not responsible for delays, as the group will move on its scheduled date.
-It is the customer's responsibility to report the problem as it occurs and to inform the employee directly, bearing in mind that the company is not obligated to compensate for a problem whose validity has not been proven.
- The customer has the right to obtain compensation as a result of poor service provided by Masarat el Alam Company.
-Masarat el Alam Company is not responsible for compensating for a personal or political problem that occurred to the client that is not related to what Masarat Al-Alam Company provides for travel and tourism.
-All offers and monthly installment prices shown in Masarat el-Alam Company’s advertisements do not include financing fees from financing companies, if any, and it is the customer’s responsibility to verify the terms and conditions of Emkan Finance Company or all financing parties that are dealt with periodically.
Cancellation and modification policy:
-The cancellation policy (as it varies depending on the program and reservation) will be clarified by the Masarat Al-Alam Company employee before booking. - Fees for canceling or changing the reservation are applied according to the cancellation policy (varies depending on the program and reservation) sent by the Masarat Al-Alam Company employee to the customer, and these fees increase.
The closer the cancellation or change date is to the travel date, the higher the rate of up to 100%, according to the cancellation policy.
-Cancellation services for confirmed reservations are subject to cancellation fees in accordance with the terms and conditions of the service booked by the service provider.
Visas:
-When you apply for a tourist visa and it is rejected by the embassy of the country you want to travel to, the company is not responsible for that rejection, and the total is not refunded prepaid visa value.
-More information about passport and visa requirements can be obtained from the embassy of the country you wish to travel to, or from the visa officer at Masarat Al Alam Company.
-Masarat Al Alam Travel and Tourism Company is not responsible for any new decisions taken by a specific embassy
Aviation:
-Advertised prices are variable depending on the time of reservation and seat availability.
-The company is not responsible for determining the weight allowed by airlines.
-Advertised prices are variable depending on the time of reservation and seat availability.
-In the event of changing or canceling flight tickets, cancellation fees will be paid according to the policy sent by the Masarat Al Alam Company employee to the customer (change fees - difference for Category/class of services and seats –…etc.)
-If the customer goes to the airline on which the reservation was made and makes an amendment to the ticket, Masarat el Alam Company is not responsible for that.
Dear Customer: Culture in itself is a complex term, and is often used to refer to race, religion, and language. It includes behaviors
It includes behaviors
customs, beliefs, values, and age. It also includes education, politics, food, various drinks, holidays, clothing, and music, all...
This and more is actually part of our different culture, and we must respect the different customs and cultures of each country.
We at Masarat Al Alam Travel and Tourism Company are happy to serve you and guarantee you the best possible service
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